Cancellation and Refund Policy
Effective Date: 01 August 2026
Last Updated: 08 August 2026
This Cancellation and Refund Policy ("Policy") applies to all bookings made for the Ona Sadhyotsavam ("Onasadhya") through our website and application (the "Service"), operated by Tamrinn Group of Hotels. Read it together with our Terms of Use.
1. Nature of the Booking
The Feast is a limited-availability, date-specific event, prepared in advance by our culinary team using fresh ingredients, across a fixed, limited number of event days. Because ingredients, staffing, and preparation are committed ahead of time based on confirmed bookings, our ability to offer cancellations and refunds is more limited than for non-perishable purchases, as set out below.
2. How to Request a Cancellation
Cancellations currently cannot be self-managed within the booking application and must be requested by contacting us at support@tamrinn.com, quoting your booking reference and registered mobile number. We aim to respond within 7 days.
3. Cancellation by You
- Cancellations requested at least 5 days before your booked event date: eligible for a refund of 100% less a 5% processing fee of the amount paid.
- Cancellations requested less than 5 days before your booked event date is non-refundable, given advance procurement and preparation commitments.
- Cancellations requested on the event date, dine-in no-shows, missed pickup collection windows, or failed/refused deliveries due to guest unavailability: non-refundable.
- Approved refunds are returned to your original payment method via Network International within 10 days of approval. Bank or card-issuer processing times are outside our control.
4. Rescheduling
Where rescheduling to another available date, location, or fulfilment mode is offered, we will make reasonable efforts to accommodate requests made at least 24 before your booked date, subject to availability. Rescheduling is handled case by case and is not guaranteed.
5. Cancellation or Change by Tamrinn Hotel
If we cancel your booking, or your selected date/ location/ fulfilment mode becomes unavailable after confirmation for reasons within our control, we will offer you, at your choice, a full refund or an alternative of equivalent value. If we cancel or materially alter an event for reasons beyond our reasonable control (see Force Majeure in our Terms of Use), we will use reasonable efforts to offer a full or partial refund or credit, at our discretion, taking into account costs already irrevocably incurred.
6. Delivery-Specific Terms
- Once a delivery order has been dispatched, it cannot be cancelled.
- If delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept, the order is treated as fulfilled and is non-refundable. Redelivery, where feasible, may be offered subject to an additional delivery charge.
7. Walk-In/ Spot-Sale Purchases
Tickets purchased on the spot at a venue (cash or card, via an authorised operator) are final and non-refundable, except where applicable law requires otherwise, as they are collected or consumed the same day.
8. Quality Concerns
If you have concerns about the quality of the Feast received, contact us within 2 hours of collection, delivery, or dine-in, with details and, where possible, photographs. We will investigate and determine an appropriate resolution at our discretion, which may include a partial refund, credit, or replacement.
9. Payment Gateway and VAT
Approved refunds are net of any amounts we cannot recover from payment processing, and VAT is adjusted per UAE Federal Tax Authority requirements. Refunds are made in the original currency, to the original payment method used at checkout, unless otherwise agreed.
10. Changes to This Policy
This Policy may be updated from time to time. The version in effect at the time of your booking applies to that booking.
11. Contact Us
Tamrinn Group of Hotels
Email: support@tamrinn.com
Phone: +971 56 482 8347