Terms of Use
Effective Date: 01 August 2026
Last Updated: 08 August 2026
1. Introduction and Acceptance
These Terms of Use ("Terms") govern your access to and use of the Onasadhya booking website and application (the "Service"), operated by Tamrinn Group of Hotels ("Tamrinn Hotel," "we," "us," or "our"). The Service lets you book the Onasadhya ("Feast") across our participating locations in Dubai, Sharjah & Ajman, United Arab Emirates, for dine-in, self-pickup, or delivery.
By accessing the Service or making a booking, you agree to be bound by these Terms and by our Privacy Policy and Cancellation and Refund Policy, each incorporated by reference. If you do not agree, please do not use the Service.
2. Eligibility
You must be at least 18 years old and legally capable of entering a binding contract under UAE law. By booking, you confirm you meet this requirement and that the information you provide is accurate and complete.
3. The Booking Process
3.1 You book by choosing the number of persons, an available event date from the dates published on the Service, and a fulfilment mode (dine-in, pickup, or delivery).
3.2 Availability shown on the Service is real-time but not guaranteed. Once you begin checkout, your selected quantity is held temporarily (currently ten (10) minutes) to let you complete verification and payment. If payment is not completed in that window, or fails, the hold is released and the inventory returns to general availability.
3.3 A booking is confirmed only once payment succeeds and we issue a confirmation and electronic ticket(s).
3.4 Booking requires verifying your mobile number by one-time password (OTP). You are responsible for controlling that mobile number and for activity under it.
4. Pricing, Charges and Payment
4.1 Prices are shown in UAE Dirhams (AED), exclusive of VAT unless stated otherwise. VAT is applied at the rate prescribed by UAE law (currently 5%) and itemised at checkout.
4.2 Delivery orders carry an additional delivery charge based on your delivery location, shown before payment.
4.3 Payments are processed by our payment service provider, currently Network International (N-Genius Online), through a secure hosted payment page. We never receive or store your full card details.
4.4 We may revise prices or delivery charges at any time; the price that applies to your booking is the one confirmed at the moment your payment completes.
5. Tickets and Redemption
5.1 On confirmed payment, one electronic ticket with a unique QR code is issued for your booking, delivered via WhatsApp and/or email as you select.
5.2 Each ticket may be redeemed once. A ticket already redeemed cannot be reused, and duplicate presentation will be refused.
5.3 Tickets are non-transferable unless we state otherwise, and are valid only for the fulfilment mode, location, and date for which issued.
5.4 You are responsible for keeping your ticket(s) secure. We are not liable for loss arising from a ticket you shared, lost, or that was otherwise compromised.
6. Dine-In, Pickup and Delivery
6.1 Dine-in — seating is subject to the capacity configured for your selected location and date. Please arrive within the venue's published service hours.
6.2 Pickup — you must collect your order from the selected location within the communicated collection window.
6.3 Delivery — available only within the serviceable radius of a participating location, determined automatically at booking. Delivery windows are estimates and may be affected by traffic, weather, volume, or other factors beyond our reasonable control. You must ensure someone can receive the delivery at the time and address given.
7. User Conduct
You agree not to: (a) provide false or misleading information; (b) attempt to circumvent or interfere with the Service's inventory, security, or anti-duplication mechanisms; (c) resell or commercially misuse tickets unless we expressly permit it; (d) use the Service unlawfully; or (e) attempt unauthorised access to any part of the Service, other users' accounts, or our systems.
8. Cancellations and Refunds
Cancellations, rescheduling, and refunds are governed by our separate Cancellation and Refund Policy, which forms part of these Terms.
9. Intellectual Property
All content on the Service — text, graphics, logos, images, and software — belongs to or is licensed to Tamrinn Hotel and is protected by applicable intellectual property law. You may not reproduce, distribute, or create derivative works from it without our prior written consent.
10. Disclaimers
The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, regarding availability, accuracy, or fitness for a particular purpose. Menu presentation and specific dishes may vary with ingredient availability.
11. Limitation of Liability
To the fullest extent permitted by UAE law, our total liability arising from a booking will not exceed the amount you paid for that booking. We are not liable for indirect, incidental, or consequential damages arising from your use of the Service, except where such limits are not permitted by law.
12. Force Majeure
We are not liable for delay or failure caused by circumstances beyond our reasonable control, including acts of God, government action, public health measures, civil unrest, or supply disruption. Where an event is cancelled or materially changed for such reasons, our Cancellation and Refund Policy applies.
13. Third-Party Services
The Service relies on third parties for payment processing, SMS/OTP delivery, WhatsApp messaging, email delivery, and address/mapping lookups. Features that depend on these providers are also subject to their own terms and privacy practices.
14. Changes to These Terms
We may update these Terms from time to time; the updated version will be posted with a new "Last Updated" date. Continued use of the Service after changes take effect means you accept the revised Terms.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Any dispute is subject to the exclusive jurisdiction of the courts of [Dubai / Sharjah / DIFC Courts — confirm with legal counsel].
16. Contact Us
Tamrinn Group of Hotels
Email: support@tamrinn.com
Phone: +971 56 482 8347